WhatsApp in talks with NHS to set up coronavirus chatbot

News comes as app seeks to shed image as hub for fake news about pandemic

WhatsApp is in talks to set up a dedicated NHS chatbot to allow people to access basic information about the coronavirus pandemic, sources with knowledge of the discussions told the Guardian, as the messaging service seeks to shed its growing reputation as a hub for disinformation about the pandemic.

Any NHS chatbot is likely to follow the same pattern as the one the World Health Organization launched on Friday, which gives people access up-to-date information about the virus and emoji-laden guidance on how to combat its spread through the messaging service.

Symptoms are defined by the NHS as either:

Related: Coronavirus UK: how many confirmed cases are in your area?

Related: Battling coronavirus misinformation in the age of social media

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